Clients F.A.Q.

We aim high at being focused on building relationships with our clients and community.

General

We are an online community-platform that connects models and clients all around the world.
We are not a model agency - we connect models with clients, which makes us completely objective when presenting models.
If you are a photographer, brand or marketing agency, Shootset is perfect place for you to find models because you can choose people who are not a professional models, which means that they are probably not photographed by industry competitors. Further on, Shootset models are not as pricey as a professional models.

There are 3 simple steps to use Shootset:

  • 1. Create your free profile. Fill your profile and find the perfect match for your next shoot.
  • 2. Find and compare models, set shooting details, and use our system to discuss specifics with models.
  • 3. Book online and keep all your shooting details in one place

Clients will not be able to send a message or booking request until he is verified by us. Soon after registration, we will verify your identity with a phone call.

Bookings

First, you need to create a shooting. Then find models you want to book and add them to that specific shooting.
Next, you need to send them a booking requests. When sending booking request you can offer model a price or ask model for price for the shoot you are planning. Other than that, you will be asked to include all shooting details, such as shooting date and time, the estimated duration of the shooting and location.
After adding a model to the shooting, you have to send him/her a booking request. Just click the “request to book” button, specify all the details (shooting date and time, the estimated duration of the shooting, location and proposed price) and submit request.
Model then has 24h to respond to booking request.
No. Model can only see the price you have offered to him. Also, model can not see other models in the shoot, nor the messages you have exchanged with them.
After sending a booking request, model has 24h to respond. If he/she fails to respond in period of 24h, the booking request will be declined automatically.
Model can accept or decline your booking request.
That means that the model has declined the booking request and added the reason for declining. You can now send another booking request to the same model, or find another model, add him/her to shooting and send another booking request.
If the booking request was declined automatically, that means that the model has failed to respond within the period of 24h after you have sent the booking request. You can now send another booking request to the same model, or find another model, add him/her to the shooting and send another booking request.
Model has accepted the terms of your booking request. Now you will have option to chat with your model and specify shooting details.
All the reviews on Shootset are written by models and clients from our community, so any review you see is based on a shoot that a client and model had. You will have 7 days after shoot to write a review.
If your shooting is done you can not add more models. In case you want to book more models feel free to create new shooting.

Payments

The amount depends on your mutual agreement.
You will be charged based on your booking. Learn more about our pricing by visiting this link.
Yes. All the payments are processed through Shootset platform using Stripe payment processor.
You will be charged when model accepts your booking request
If model will cancel at any time, you will get 100% refund.
If you will cancel within 24 hours before shooting, you will have no refund issued.
If you will cancel within between 72 and 24 hours before shooting, you will have 50% refund.
If you will cancel within more than 72 hours before shooting, you will have 100% refund.
If something like that happens, contact us right away at contact@shootset.com or +1 (650) 843-9165.
Due to security reasons, contact informations will be send to you via email when the booking request is confirmed. Also, model will receive your contact information as well.